Job Description

Contact HR : Sharmila Shinde : 9850011245

Work From Office only

Role summary

An E-commerce Executive manages day-to-day online store operations to drive sales, improve customer experience, and ensure accurate product listings. This role combines merchandising, order management, content updates, customer support, and basic digital-marketing tasks on marketplaces and own-website platforms.

Key responsibilities

Create, optimize and publish product listings (titles, descriptions, bullets, specs, SKUs). Upload and manage product images and variants; ensure image & content quality. Price management, promotions, coupon setup and marketplace-specific offers. Inventory coordination with stores/warehouse; update stock to avoid OOS. Process and monitor orders, returns and refunds; coordinate with logistics/fulfillment. Respond to customer queries and reviews on marketplace/product pages. Monitor daily sales and marketplace dashboards; generate simple performance reports. Implement basic SEO for product pages (keywords, meta tags). Coordinate with digital marketing for paid campaigns, creatives and landing pages. Track competitor listings, pricing and make recommendations. Help run marketplace advertising (e.g., Sponsored Products) and monitor ROAS. Ensure compliance with marketplace policies, accurate GST/HSN details and product certifications where required.
Required skills & experience

1-3 years experience in e-commerce/online retail OR retail + marketplace exposure. Comfortable with marketplace Seller Central / Vendor Central / Magento / Shopify / WooCommerce or similar. Good written English (product descriptions) and basic SEO awareness. Basic Excel skills (filters, VLOOKUP, simple formulas). Customer-service orientation and experience handling order queries. Attention to detail for listings, SKUs and inventory accuracy. Familiarity with marketplace policies (Amazon/Flipkart/Myntra/etc.) is a plus.
Preferred

Experience running sponsored ads on marketplaces or Google/Facebook basics. Ability to create simple banners/graphics (Canva) and product copy. Knowledge of logistics partners and return workflows. Experience with analytics tools (Google Analytics, marketplace dashboards).
KPIs (examples)

Monthly GMV / sales targets. Conversion rate of product pages. Average fulfillment time / order processing time. Rate of stockouts and listing errors. Customer rating / average review score.
Day-to-day tools

Marketplaces: Amazon/Flipkart/Myntra (as applicable) CMS/e-commerce platform: Shopify/Magento/WooCommerce Excel / Google Sheets Google Analytics / Marketplace analytics Canva / basic image tool
Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person