Graduate in E-commerce, Marketing, Business, or related field.
2-4 years of experience in E-commerce operations (preferably Jewellery, Fashion, or D2C brands).
Strong knowledge of marketplace dashboards, order management systems, and MS Excel.
Good understanding of inventory management and e-commerce workflows.
Analytical mindset with problem-solving skills.
Detail-oriented, proactive, and able to multitask in a fast-growing D2C setup.
Responsibilities
We are a growing D2C Jewellery brand, committed to offering stylish, high-quality jewellery with a seamless customer experience. We are seeking a driven E-Commerce Executive to manage day-to-day e-commerce operations and ensure smooth functioning of our online business.
E-Commerce Operations
Manage product listings, pricing, and catalog updates across website and marketplaces.
Coordinate order processing, packaging, and dispatch with warehouse/logistics teams.
Ensure smooth functioning of payment gateways, returns, and refunds.
Maintain accurate stock levels and inventory synchronization across platforms.
Marketplace Management
Handle operations on platforms like Amazon, Flipkart, Myntra, Nykaa, and other relevant marketplaces.
Monitor seller dashboards for orders, penalties, and compliance requirements.
Optimize product rankings and visibility through backend tools.
Customer Experience & Support
Track and resolve customer queries, order issues, and complaints related to online sales.
Ensure timely response and excellent service to maintain high ratings.
Reporting & Coordination
Prepare MIS reports related to exports, shipments, and supply chain activities.
Liaise with internal teams (sales, accounts, warehouse) for order processing.
Support management in supply chain planning and forecasting.
If interested plz share your cv on deepika@ecolux.co.in
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Benefits:
Paid sick time
Provident Fund
Work Location: In person
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