Job Description

Mission:

Keep our ecommerce engine running--own daily catalog/trading

and end-to-end shipping ops

across our D2C site and marketplaces to deliver on-time, cost-efficient fulfillment and great CX.

What you'll do

Shipping & fulfillment (Shiprocket + marketplaces):

Create and process shipments in

Shiprocket

(order import, courier selection rules, COD/prepaid handling, NDR workflow). Generate

AWB labels, invoices, packing slips

,

manifest & handover

, and

schedule pickups

with 3PLs. Create shipments

directly in marketplace panels

--

Amazon Seller Central (Easy Ship/Self-Ship)

,

Flipkart Seller Hub

, and category platforms (Myntra/AJIO, Nykaa/Tira) as applicable. Ensure

SLA compliance

(RTD cut-offs),

weight & dimensions entry

, and

address/phone verification

to cut RTOs. Track live orders, action

NDR

(reattempts, address updates), raise

lost/damaged claims

, and reconcile

weight disputes

/excess freight. Manage

reverse pickups

, exchanges/returns, and refurb/relist with Warehouse/CS.

Catalog & content:

Create/maintain listings, attributes, keywords, GST/Legal Metrology; upload images/A+ content across Shopify and marketplaces.

Pricing & promos:

Set up coupons, Lightning Deals/BD/ GIF/EOSS, and onsite merchandising/banners.

Inventory & orders:

Update stock, raise ASNs/POs, coordinate with WMS/3PL (Unicommerce/Vinculum; Delhivery/Blue Dart/Ecom Express/Shiprocket).

Ads & trading support:

Pull search term reports, negatives, and basic campaign hygiene for Amazon/Flipkart Ads under manager guidance.

CRM & onsite:

Execute basic email/WhatsApp/SMS flows; maintain homepage/collections.

Analytics & reporting:

Daily MIS--sales, OTD/OTS, RTO, NDR, shipping cost/order, ACOS/ROAS/TACOS, OOS; hygiene and claims trackers in Sheets/Looker.
What you'll bring

1-3 years in ecommerce ops with

hands-on shipment creation

in

Shiprocket

and

marketplace panels (Amazon Easy Ship/Self-Ship, Flipkart). Strong Excel/Sheets (VLOOKUP/XLOOKUP, pivots, text functions); basic GA4. Detail-oriented, process-driven; clear written communication with CS/Warehouse/3PLs.
Nice to have

Experience with Myntra/AJIO, Nykaa/Tira; quick-commerce (Blinkit/Instamart/Zepto). Tools: Unicommerce/Vinculum, WebEngage/MoEngage/Klaviyo; basic Canva/Figma; SQL basics.
Job Types: Full-time, Permanent

Pay: ₹9,579.51 - ₹34,706.11 per month

Benefits:

* Food provided