Job Description

We are seeking a dynamic and detail-oriented E-commerce Executive with hands-on experience in order dispatch, packaging, shipment tracking, and handling returns. The ideal candidate should possess a strong understanding of e-commerce platforms and backend operations, and be capable of handling daily tasks efficiently to ensure timely delivery and customer satisfaction.

Key Responsibilities:

Manage the complete order fulfillment process - from order receipt to dispatch. Supervise and perform packing of orders ensuring accuracy and quality. Coordinate with courier partners for pickup and delivery arrangements. Track shipments and resolve delivery-related issues proactively. Handle customer returns and process refunds/replacements as per policy. Maintain records of dispatches, deliveries, and returns. Manage inventory and update stock levels on relevant platforms. Upload products, manage listings, and update product details/images on e-commerce portals like Amazon, Flipkart, Meesho, and the company website. Collaborate with customer service for smooth order processing and customer communication. Generate and maintain daily/weekly order reports for internal review.

Key Requirements:

Minimum 3 years of experience in e-commerce operations. Strong working knowledge of major e-commerce platforms and courier dashboards. Excellent skills in packaging, order handling, and tracking systems. Ability to multitask and manage time effectively. Basic knowledge of MS Excel and online dashboards. Problem-solving attitude with attention to detail. Must be physically fit to handle product movement and packaging tasks. Good communication and coordination skills.

Preferred Candidate:

Male candidate due to physical nature of dispatch/packing tasks. Candidates residing in Mumbai or willing to relocate. Prior experience in a similar role within a product-based or e-commerce company
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person