Job Description

Key Responsibilities

Product Listing & Catalogue Management

Uploading and maintaining product listings (title, description, images, variants) on website and/or marketplaces. Ensuring accurate categorization (e.g., Apparel, Figures & Collectibles, Home Decor, Accessories, Posters, etc.) aligning with brand taxonomy. www.entertainmentstore.in Managing stock levels, SKU management, coordinating with inventory/warehousing teams.

Website & Platform Operations

Monitoring website performance (product page load, broken links, user experience issues). Coordinating with tech/design teams for updates, promotions, site upkeep.

Order Fulfillment & Customer Service Support

Overseeing order processing, tracking shipments, returns / replacements / refunds process. Ensuring delivery performance meets service level agreements.

Digital Marketing & Promotions

Assisting in planning and executing online promotions, discounts Working with social media, content, email marketing teams to promote product drops / new arrivals.

Analytics, Reporting & Optimization

Monitoring key metrics: sales, traffic, conversion rate, AOV (average order value), cart abandonment, returns, customer feedback. Generating regular reports; suggesting improvements based on data (e.g., which product types are underperforming, which categories need promotional focus).

Vendor & Supplier Coordination

Liaising with suppliers for product procurement, ensuring quality checks, timely stock delivery. Ensuring licensing / authenticity compliance of merchandise.

Customer Experience & Branding

Ensuring product imagery / packaging / product information maintains high brand standards. Responding to or coordinating customer queries related to order issues, product details, etc., in a timely manner.
Required Skills & Qualifications

Bachelor's degree (Commerce / Business / Marketing / related field) or equivalent work experience.

1+ years

of e-commerce / online retail experience. Familiarity with e-commerce platforms / CMS (Shopify, Magento, WooCommerce, or custom) and marketplace integrations. Good understanding of digital marketing basics (SEO for product listings, online campaigns, social media). Strong Excel / Google Sheets skills, ability to work with data, generate insights. Good communication skills (written & verbal); attention to detail. Comfortable working in fast-paced environment; ability to multitask and manage deadlines. Passion / interest in pop culture, collectibles, and trends -- helps in understanding product appeal and customer profiling.
Job Type: Permanent

Pay: ₹25,000.00 - ₹27,000.00 per month

Work Location: In person