Job Description

The E-commerce Executive will be responsible for overseeing and managing the company's e-commerce websites and online marketplaces. This includes managing product listings, monitoring inventory, processing orders, and ensuring a seamless customer journey. The ideal candidate will be a detail-oriented and tech-savvy individual with a strong understanding of online sales and digital marketing principles.

Key Responsibilities:

Website and Platform Management:

Manage and update the company's e-commerce website, including product information, pricing, and content. Ensure the website is user-friendly, visually appealing, and functions smoothly across all devices. Troubleshoot any technical issues that may arise on the platform. Manage product listings on various online marketplaces (e.g., Amazon, Flipkart, etc.), ensuring accuracy and optimization.

Sales and Order Management:

Process online orders efficiently and accurately, from receipt to dispatch. Coordinate with the logistics and warehouse teams to ensure timely fulfillment of orders. Manage customer returns and exchanges in a timely and professional manner. Monitor sales performance and identify opportunities for growth.

Product and Inventory Management:

Create and maintain detailed and engaging product listings with compelling descriptions and high-quality images. Monitor inventory levels to prevent stockouts and overstocking situations. Coordinate with the procurement team for stock replenishment.

Digital Marketing and Promotion:

Assist in the planning and execution of digital marketing campaigns, including SEO (Search Engine Optimization), SEM (Search Engine Marketing), email marketing, and social media promotions. Analyze the performance of marketing campaigns and provide reports to the management. Identify and implement strategies to increase website traffic and conversion rates.

Customer Service:

Provide excellent customer service by promptly responding to customer inquiries and resolving any issues. Monitor customer feedback and reviews to identify areas for improvement.

Reporting and Analysis:

Track and analyze key performance indicators (KPIs) such as website traffic, conversion rates, average order value, and customer acquisition cost. Generate regular reports on e-commerce performance for the management team.

Required Skills and Qualifications:

Education:

A Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field is typically required.

Experience:

1-3 years of experience in an e-commerce or digital marketing role.

Technical Skills:

Proficiency in using e-commerce platforms such as Shopify, Magento, WooCommerce, or BigCommerce. Familiarity with digital marketing tools like Google Analytics, Google Ads, and email marketing platforms. Basic understanding of SEO and SEM principles. Proficient in Microsoft Office Suite, particularly Excel.

Soft Skills:

Strong analytical and problem-solving skills. Excellent written and verbal communication skills. Strong attention to detail and organizational skills. Ability to multitask and work effectively in a fast-paced environment. A proactive and results-oriented mindset.
Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Work Location: In person