Job Description

ob Summary:

We are looking for a highly organized and proactive E-commerce Executive to manage our online store (Shopify), marketplace operations (Pepperfry,etc.), and ensure smooth order processing, vendor coordination, and customer experience. This role will be responsible for driving online sales, managing product listings, optimizing content, and handling day-to-day e-commerce operations.

Key Responsibilities:

Website & Shopify Store Management

Manage day-to-day operations of the Shopify website.

Upload and update product listings, descriptions, pricing, and images.

Coordinate with designers for product banners, visuals, and layout improvements.

Monitor website performance, suggest UX improvements, and troubleshoot issues.

Online Marketplace Management

Handle operations for platforms like Pepperfry, etc.

Manage listings, pricing, inventory sync, and promotional campaigns.

Ensure compliance with marketplace guidelines and resolve any account-related issues.

Coordinate onboarding on new platforms if needed.

Order Management

Process and fulfill online orders (website and marketplace).

Coordinate with logistics partners for timely dispatch and tracking.

Maintain order records and manage returns, cancellations, and refunds.

Ensure packaging standards are met for premium product delivery.

Vendor & Inventory Coordination

Work with warehouse/inventory teams to manage stock availability.

Coordinate with vendors/suppliers for timely product updates and restocking.

Raise purchase orders and track incoming stock as needed.

Customer Service & Support

Respond to customer queries via email, chat, or calls.

Resolve issues related to orders, returns, product info, etc.

Maintain high standards of customer experience and communication.

Analytics & Reporting

Track and report on sales performance, product-wise trends, and traffic.

Monitor key KPIs such as conversion rate, cart abandonment, etc.

Suggest actions based on data insights to improve sales.

Marketing Support

Coordinate with digital marketing team for SEO, ads, and campaigns.

Upload and schedule promotional banners and discount codes.

Assist in executing seasonal promotions or launch campaigns.

Key Skills Required:

Experience with Shopify (must)

Experience in managing Marketplace seller accounts

Basic knowledge of SEO and digital marketing principles

Excellent Excel and Google Sheets skills

Knowledge of inventory and logistics coordination

Strong attention to detail and organizational skills

Good written and verbal communication in English

Qualifications:

BBA/MBA in Business, Marketing, or a related field

1-3 years of experience in E-commerce or online retail operations

Experience with furniture/home decor industry is a plus

Job Type: Full-time

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person