Job Description

We are expanding our team and are looking to hire a dedicated and customer-focused

E-Commerce Executive

to enhance our customer experience and support our business growth. Please find below the detailed job description for your reference along with some Questions.

Job Title:

E-Commerce Executive

Location:

Gurgaon

Department:

Customer Service & Support

Reports to:

Customer Support Manager / Head of Operations

Employment Type:

Full-time

Role Overview:

The E-Commerce Customer Support Executive will be responsible for handling customer inquiries, resolving complaints, managing order-related queries, and ensuring high levels of customer satisfaction. The ideal candidate should have strong communication skills, empathy, problem-solving abilities, and experience in e-commerce or retail customer service.

Key Responsibilities:

Handle inbound calls, chats, and emails from customers regarding orders, products, returns, and other queries. Resolve customer complaints quickly and professionally, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions in CRM systems. Coordinate with logistics, warehouse, and other departments to ensure the timely resolution of customer issues. Assist customers with navigating the company website and placing orders if needed. Provide detailed product information, availability, and after-sales support. Monitor customer feedback and suggest process improvements to enhance the customer experience. Work closely with the e-commerce team to ensure accurate and updated product listings and policies. Adhere to company policies and quality standards in all customer interactions.

Candidate Requirements:

Any Bachelor's degree in any discipline. Minimum 1-3 years of experience in customer support, preferably in e-commerce or retail. Excellent verbal and written communication skills in English and Hindi. Ability to handle difficult customers with patience and professionalism. Strong problem-solving and conflict-resolution skills. Good organizational skills and attention to detail. Proficiency in MS Office and CRM or helpdesk tools. Willingness to work in shifts if required.

Preferred Attributes:

Prior experience in e-commerce customer support or call centres. Familiarity with platforms like Shopify, Magento, or marketplaces like Amazon, Flipkart, etc. Knowledge of basic order management systems and logistics processes. Ability to handle high-volume customer interactions.
Job Type: Full-time

Pay: ₹22,000.00 - ₹25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person