Job Description

Position Overview:

The E-Commerce Executive will be responsible for managing online product listings, optimizing sales across marketplace platforms, coordinating with internal teams for stock and order management, and ensuring smooth execution of e-commerce operations. The role requires strong analytical skills, attention to detail, and understanding of hygiene/consumer products.Key Responsibilities:1. Product Listings & Content Management

Create, update, and manage product listings on marketplaces (Amazon, Flipkart, Jiomart, Meesho, etc.) and company website. Ensure accurate product descriptions, images, pricing, keywords, and category placement. Coordinate with design/content team for creative banners, A+ content, and product photos.
2. Marketplace Operations

Handle day-to-day operations for all marketplace accounts. Monitor orders, returns, cancellations, and resolve issues with marketplace support. Ensure timely order processing, packaging, and dispatch in coordination with warehouse/logistics.
3. Inventory & Stock Management

Track stock levels across channels. Coordinate with production, warehouse, and dispatch team to avoid stockouts. Maintain healthy inventory and forecast requirement based on sales trends.
4. Pricing, Promotions & Campaigns

Set and monitor product pricing, discounts, offers, and campaigns. Plan and execute promotions during special events (Big Billion Days, Prime Day, Festive Sales). Coordinate with finance team for margins and profitability calculations.
5. Sales Analysis & Performance Tracking

Prepare daily/weekly/monthly sales reports. Analyze product performance, conversion rates, and ad performance. Suggest improvements for increasing sales, visibility, and customer satisfaction.
6. Customer Service & Feedback Handling

Monitor customer queries, reviews, return reasons, and ratings. Handle issue escalations and provide quick resolutions. Implement strategies to improve product ratings & reduce return rate.
7. Coordination & Communication

Work closely with production, packaging, design, accounts, and logistics teams. Ensure all compliance requirements (GST, invoice, brand documents, etc.) are up to date for marketplaces.
Job Types: Full-time, Permanent, Fresher

Pay: ₹22,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person