Job Description

1. JOB DESCRIPTION ECOMMERCE EXECUTIVE:

Coach the team for service performance.

Coordinate order processing, delivery and returns of customer orders. Coordinate with cross-functional teams on execution of brand, marketing and e-commerce activities. Execute activities driven by data analytics. Identify strategic business partnerships. Implement customer retention and loyalty programmes. Implement e-commerce activities. Implement new business collaboration initiatives. Implement preventive and corrective measures of disaster recovery plan. Maintain business partnerships. Manage a diverse service environment. Manage operations for service excellence. Manage service quality and customer satisfaction. Monitor and maintain smooth functionality of website. Monitor fulfilment of customers' orders via store pick or delivery service. Monitor sales, promotions, marketing and social media programmes, and activities over digital platforms. Operate and maintain existing IT infrastructure and networks based on standard operations procedures. Prepare insights report on data mining outcome. Provide specialised knowledge and insights on the development of technology strategy and roadmap. Track and report business outcome of data-driven insights.
Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

Evening shift Night shift
Supplemental Pay:

Overtime pay
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:

E-commerce: 1 year (Preferred) * total work: 1 year (Preferred)