Job Description

Job Overview

We are looking for a highly motivated E-commerce Executive with 2-3 years of experience in managing Shopify stores to join our team. The ideal candidate will oversee our online store's day-to-day operations, ensure an optimal user experience, and drive sales growth. You will be expected to utilise your knowledge of e-commerce best practices, Shopify functionality, and digital marketing to enhance the performance of our online store.

Roles and Responsibilities

Website Management:

Manage and maintain the e-commerce platform, ensuring products, content, and promotions are up-to-date and user experience is optimised.

Product Listing:

Add new products to the website, including writing product descriptions, uploading images, and organising products into relevant categories.

Inventory & Stock Management:

Monitor inventory levels and coordinate with suppliers and the warehouse to ensure product availability and accurate stock records.

User Experience:

Continuously improve the user journey, ensuring a seamless shopping experience from browsing to checkout.

Order Fulfilment:

Manage and process customer orders, ensure timely delivery, and coordinate with logistics and customer service teams to resolve any order-related issues.

Data Analysis:

Track and analyse website performance, including sales, conversion rates, traffic, and customer behaviour. Provide regular reports and insights to improve sales and marketing strategies.

CRM Management:

Maintain and manage customer databases, segment audiences, and assist in executing personalised email marketing campaigns.

Content Creation & Optimisation:

Collaborate with content teams to develop and optimise product pages, blogs, and other digital assets. Ensure content is SEO-friendly.

A/B Testing & Conversion Rate Optimization:

Perform A/B tests to optimise website elements and marketing strategies to improve user engagement and increase conversion rates.

Vendor & Supplier Relations:

Work closely with suppliers, logistics partners, and other stakeholders to manage product sourcing, shipping, and customer satisfaction.

Security & Compliance:

Ensure the e-commerce platform is secure and customer data is protected. Stay informed of relevant laws and regulations, such as GDPR and online privacy standards.

Technology & Tool Optimisation:

Keep up to date with the latest e-commerce technologies and tools. Work with developers and IT teams to troubleshoot and improve the website.

Cross-team collaboration:

Manage professional communication with 3rd party agencies such as developers, designers and digital marketing. So, with the Internal team.

Must-to-Have Skills

2-3 years of experience working with Shopify, including managing product listings, inventory, and theme customisations. Strong understanding of e-commerce principles, digital marketing strategies, and conversion optimisation. Proficiency with Shopify's platform, including themes, plugins, and apps. Experience with Shopify Analytics to track and report on e-commerce metrics. Experience with Google Analytics, Google Ads, Google search console and Google merchant centre. Knowledge of SEO best practices for e-commerce websites. Excellent communication skills, both written and verbal. Ability to multitask, prioritise, and manage time effectively. Strong attention to detail and problem-solving skills. Understanding of payment gateways, shipping methods, and fulfilment processes within Shopify.

Good-to-Have Skills

Experience in email marketing, particularly with platforms like Mailchimp and Yotpo integrated with Shopify. Familiarity with social media platforms and how to leverage them for e-commerce marketing and driving traffic to the Shopify store. Experience with third-party tools and apps in the Shopify ecosystem for upselling, cross-selling, and abandoned cart recovery. Knowledge of Google Ads, Facebook Ads, or other digital advertising platforms and their role in driving e-commerce sales. Experience with Shopify Plus or working with high-volume e-commerce stores. Knowledge of UX/UI best practices to improve customer journey and site navigation. Experience in managing Shopify apps for customer reviews, loyalty programmes, and subscription services.
Job Type: Full-time

Pay: ?20,000.00 - ?45,000.00 per month

Application Question(s):

What is your Current monthly CTC? What is your Expected monthly CTC? If selected, how soon can you join?
Work Location: In person