Job Description

We're Hiring: E-commerce Operations Executive

Platforms: Amazon | Flipkart | Meesho | Jiomart & More

Location:

Gorwa (Bidc), Vadodara, Gujarat

Department:

E-commerce & Marketplace Operations

Reports To:

E-commerce Manager / Head of Operations

Your Mission:

Are you a marketplace ninja with a sharp eye for detail and a passion for smooth operations? Join our fast-growing e-commerce team and take charge of ensuring every order flows seamlessly -- from warehouse to customer -- while keeping the sales engine humming!

You'll be the driving force behind:

Efficient product fulfillment Performance & sales monitoring Handling returns and providing 5-star customer support

What You'll Be Doing:

Fulfillment Operations - Be the Bridge Between Warehouse & Marketplace

Plan and create inbound shipments for

Amazon FBA

,

Flipkart FAF/Smart

, and more. Make sure every item is

perfectly packed, labeled, and compliant

with platform standards. Work closely with logistics and warehouse teams to ensure

on-time delivery to FCs

. Reconcile inventory regularly and solve operational hiccups like

stranded stock

or

shipment issues

.

Sales & Performance Monitoring - Keep the Engine Running

Dive into Amazon, Flipkart, Meesho dashboards to

analyze sales, returns, and growth metrics

. Keep tabs on

Buy Box win rates

,

order defect rate

,

return trends

, and

account health

. Suggest smart price tweaks, stock shifts, and promo strategies to

boost visibility and conversions

. Always stay one step ahead by responding to platform alerts and updates before they become issues.

Returns & Customer Support - Turn Problems into Praise

Manage return requests, approvals, refunds, and replacements like a pro. Coordinate between

customers, couriers, and warehouse teams

to close the loop fast. Pick up the phone and solve customer issues with confidence, empathy, and efficiency. Protect our seller reputation by ensuring fast, polite, and professional resolution to every concern.

Who You Are:

Experienced with

Amazon Seller Central

,

Flipkart Seller Hub

, and other e-com panels (Meesho, Jiomart, Snapdeal, etc.)
Comfortable with FBA, FAF, and know your way around

inventory flow and returns

Excellent in

Excel/Google Sheets

-- filters, formulas, and pivots are your friends
Fluent in

English & Hindi

, with bonus points for regional language skills
A natural problem-solver who handles customer calls without breaking a sweat

Bonus Points If You Have:

1-3 years of experience in e-commerce / marketplace operations Hands-on experience with

fulfillment logistics

, packaging SOPs, or seller compliance Worked with analytics tools, ERP software, or customer service CRMs

Why Join Us?

Work with a team that's

fast, fun, and focused on growth

Be part of a company that's expanding across India's top marketplaces Learn, grow, and take full ownership of your role -- your ideas matter here!
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?35,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Bachelor's (Required)
Experience:

E-Commerce: 3 years (Required)
Shift availability:

Day Shift (Required)
Work Location: In person