The E-Commerce Executive is responsible for managing and optimizing online sales channels, ensuring smooth store operations, improving product visibility, coordinating with internal teams, and driving revenue growth. The role involves handling product listings, analyzing sales performance, executing online promotions, and ensuring an excellent customer experience across e-commerce platforms.
Key Responsibilities
1. Product Listing & Content Management
Create, update, and optimize product listings on e-commerce platforms (e.g., Amazon, Flipkart, Shopify, website, etc.).
Write clear, engaging product descriptions and upload high-quality images.
Ensure all product information is accurate and up-to-date.
2. Order & Inventory Management
Monitor and process online orders.
Coordinate with the warehouse/logistics team for timely packing and delivery.
Track inventory and update stock levels on all platforms to avoid overselling.
3. Sales & Performance Analysis
Analyze daily/weekly/monthly sales reports.
Identify trends, challenges, and opportunities to boost revenue.
Monitor competitor pricing, promotions, and product strategies.
4. Campaigns & Promotions
Plan and execute online promotions, seasonal sales, and campaigns.
Coordinate with marketing teams for digital ads, email marketing, and social media promotions.
Manage platform-specific campaigns (e.g., Lightning Deals, Sponsored Ads).
5. Customer Experience & Support
Respond to customer queries, reviews, and complaints promptly.
Maintain high customer satisfaction ratings.
Coordinate return/refund processes when required.
6. Platform Relationship Management
Communicate with account managers of e-commerce marketplaces.
Stay updated on new platform features, policies, and best practices.
Required Skills & Qualifications
Bachelor's degree in Marketing, Business, or a related field.
1-3 years of experience in e-commerce operations (preferred).
Strong understanding of online marketplaces and e-commerce platforms.
Proficiency in MS Excel and familiarity with data analysis.
Good communication and coordination skills.
Attention to detail and ability to multitask.
Preferred Skills
Experience with Shopify, WooCommerce, Magento, Meesho , Flipkart , Amazon or similar platforms.
Knowledge of SEO for product listings.
Basic understanding of digital marketing (Google Ads, Facebook Ads).
Ability to work with spreadsheets, dashboards, and analytical tools.
Interested Candidates can mail their resumes on "hr@mahalaxmiayurveda.com" or connect with me on whatsapp +91 8375984984
Pritika Sandhu - HR
Mahalaxmi Sansthan Ayurveda Pvt. Ltd.
Job Types: Full-time, Permanent
Pay: ?14,000.00 - ?16,000.00 per month
Work Location: In person
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