Job Description

Key Responsibilities:

Product Listings and Maintenance:

Create, update, and optimize product listings on ecommerce platforms (Amazon, Flipkart, etc.). Ensure all listings have complete, accurate, and SEO-friendly titles, descriptions, and images. Regularly audit listings to ensure compliance with platform guidelines.

Order Processing and Shipment Coordination:

Create and manage shipments on ecommerce portals. Coordinate with external partners, warehouses, and logistics teams for smooth inventory movement and timely dispatch. Maintain shipment records and trackers for visibility and accuracy. Raise and follow up on tickets, SPF claims, and discrepancy claims related to shipments. Create and manage removal orders as required.

Account Health and Performance Monitoring:

Regularly check and maintain account health on Amazon and Flipkart, ensuring adherence to performance standards. Monitor buyer messages and ensure all necessary updates or actions are communicated to the respective teams. Track reviews, ratings, and feedback across all platforms. Maintain "Voice of Customer" data -- consolidate review and feedback insights and prepare weekly and monthly reports for management to take corrective actions.

Inventory and Stock Management:

Monitor stock levels across platforms and warehouse locations. Coordinate with the supply team for timely replenishment to prevent stockouts or overstocking. Maintain and update inventory records on a regular basis.

Reporting and Documentation:

Prepare and update trackers for shipments, claims, listings, and platform performance. Generate weekly and monthly reports covering sales trends, inventory status, account health, and customer feedback insights.

Cross-Functional Coordination:

Work closely with internal teams such as Supply Chain, Accounts, Quality, and After-Sales for smooth operations. Coordinate with external partners and service providers for logistics and operational activities.

General Support:

Provide regular operational updates to the Ecommerce Head. Perform other ecommerce-related tasks as assigned to ensure seamless daily functioning.

Requirements:

Graduate in any discipline Basic understanding of ecommerce platforms like Amazon and Flipkart. Proficiency in MS Excel, Google Sheets, and data reporting. Good communication and coordination skills. Attention to detail and ability to work independently and manage multiple priorities effectively.
Job Type: Full-time

Pay: Up to ₹20,000.00 per month

Benefits:

Health insurance
Work Location: In person