Job Description

The E-commerce Executive is responsible for managing the company's online product listings, pricing, promotions, and order processing across e-commerce platforms (such as Amazon, Flipkart, Meesho, company website, etc.). This role ensures smooth online operations, drives sales growth, and maintains excellent customer experience.

Key Responsibilities:

1. Product & Catalog Management

Create, upload, and update product listings with accurate descriptions, images, pricing, and specifications. Ensure proper categorization and keyword optimization for better visibility. Monitor product inventory levels and coordinate with the warehouse team for stock availability.

2. Order & Operations Management

Manage daily order processing, returns, and exchanges. Coordinate with logistics partners to ensure timely deliveries. Track shipment status and resolve delivery-related issues.

3. Sales & Performance Analysis

Monitor daily/weekly/monthly sales and performance metrics. Identify top-performing products and slow-moving inventory. Generate regular reports and share insights for sales improvement.

4. Marketing & Promotions

Coordinate with the marketing team to plan and execute online promotions, campaigns, and discount strategies. Monitor competitor pricing and trends to stay competitive. Optimize product pages for SEO and better ranking on e-commerce platforms.

5. Customer Support & Feedback

Respond to customer queries, reviews, and complaints promptly. Ensure a positive shopping experience and maintain high customer satisfaction ratings.

6. Compliance & Platform Coordination

Stay updated with policies of marketplaces (Amazon, Flipkart, etc.) and ensure compliance. Coordinate with marketplace account managers for issue resolution and growth opportunities.

Required Skills & Qualifications:

Bachelor's degree in Business Administration, Marketing, or related field. 1-3 years of experience in e-commerce operations, preferably with marketplaces. Good knowledge of e-commerce platforms, MS Excel, and order management systems. Strong analytical skills and ability to generate performance reports. Excellent communication and problem-solving skills. Ability to multitask and work in a fast-paced environment.

Key Performance Indicators (KPIs):

Online sales growth and revenue achievement. Order processing accuracy and timely fulfillment. Product listing quality score and visibility improvement. Customer satisfaction ratings and reduced complaints.
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹22,000.00 per month

Work Location: In person