Job Description

About the Role

We are looking for a proactive and detail-oriented

Ecommerce Executive

to manage day-to-day operations of our online store. This role will focus on ensuring smooth customer experience through timely support, order confirmation, cart recovery, and issue resolution.

Key Responsibilities

Handle

customer support queries

across email, chat, and phone with empathy and efficiency. Proactively call customers for

order confirmation

to reduce returns and cancellations. Track and recover

abandoned carts

through timely follow-ups, reminders, and communication. Manage

NDR (Non-Delivery Reports)

by coordinating with logistics partners and customers to ensure redelivery. Work with operations and support teams to provide quick

resolutions

for complaints, refunds, exchanges, or replacements. Maintain accurate records of customer interactions, escalations, and resolutions. Share insights on recurring issues and assist in improving customer experience processes.
Requirements

Prior experience in

ecommerce operations, customer service, or support roles

. Strong communication skills (written and verbal). Ability to handle customer queries with patience, professionalism, and problem-solving approach. Basic knowledge of ecommerce platforms (Shopify, WooCommerce, etc.) is a plus. Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
What We Offer

Opportunity to work with a fast-growing ecommerce brand. Dynamic work culture with growth-focused learning opportunities. Competitive compensation and performance-based incentives.
If you are a people-first professional who thrives in solving challenges and ensuring customer delight, we'd love to hear from you.

Job Type: Full-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person