Job Description

Job Title - E-Commerce Manager - Amazon & Omnichannel Operations (InfyShield)

Work Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

We @

Infinity Assurance

specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand "

Infyshield

." Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, Kitchen Appliances and more.

Background of the Role:

InfyShield

, a flagship product of Infinity Assurance, offers extended warranty and protection plans for a wide range of consumer electronics products and more. As we continue to grow our brand in both digital and physical marketplaces, we are seeking a strategic and hands-on E-Commerce Executive to oversee operations on Amazon Seller Central, and other online marketplaces and be a catalyst for our broader omnichannel strategy.

This role is critical to enhancing our digital presence, optimizing our product listings, handling claims/returns smoothly, and ensuring a seamless customer experience across all e-commerce touchpoints including marketplaces, D2C platforms and offline integrations. The role carries number targets in terms of value and volume under tight budgets.

Responsibilities:

Manage daily operations of

InfyShield's

Amazon Seller Central account and other marketplaces, ensuring optimal account health

Set up and regularly update the InfyShield Brand Store with accurate, SEO-rich product listings and engaging content

Plan and run Amazon Ads campaigns (Sponsored Products, Brands, Display) to increase visibility and sales

Oversee inventory management, fulfillment coordination and order tracking to ensure timely delivery and stock availability

Handle returns, refunds, claims, and customer escalations to maintain excellent service levels

Optimize product listings with keyword research, A+ content, bullet points, and images to boost traffic and conversions

Develop and implement a data-driven e-commerce growth strategy tailored for the electronics and warranty category

Expand presence across other online platforms (Flipkart, Meesho, etc.) and support D2C site optimization

Align online strategy with offline retail and channel partners to deliver a unified omnichannel experience

Monitor performance metrics (CTR, conversion, ACoS, ROAS, returns, etc.) and provide regular insights and reports

Stay current with Amazon / marketplace policies, category trends, and technology tools to maintain competitive edge

Requirements:

Bachelor's degree in Business, Marketing, or related field

Prior experience in consumer electronics, after-sales service, or warranty-based products is highly dezired

2+ years of experience managing Amazon Seller Central and broader e-commerce operations

Strong understanding of omnichannel commerce, including D2C platforms, multi-channel tools, and retail integration

Proficiency in Amazon Ads, Excel, and listing/analytics

Experience in handling returns, customer service escalations, and maintaining positive seller metrics

Proven ability to create and manage brand stores, optimized listings, and A+ content

Self-starter with strong communication, analytical, and organizational skills

Familiarity with platforms like Flipkart, Shopify, WooCommerce or Unicommerce and others is a definitely desired

Important Notes & Perks:

Attractive pay structure as per the Market Standards

Huge career growth opportunity

Preference will be given to candidates who can join early

Should have worked solo or in small teams with multi-skilled resources

This is a full-time, work-from-office opportunity (Monday to Saturday; 6 days a week), based in South Delhi.

About us:

We, Infinity Assurance Solutions, Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans; specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

Job Type: Full-time

Pay: ?300,000.00 - ?500,000.00 per year

Benefits:

Provident Fund
Schedule:

Day shift
Application Question(s):

What's your current monthly take home salary ? What's your notice period ? How many years of experience do you have in managing Amazon Seller Central ? How many years of experience do you have in omnichannel commerce, including D2C platforms ? Have you sold Extended Warranty / insurance for electronic products online? Pls provide details. What is your Current Residential Location ?
Work Location: In person