Job Description

Job Title:

Customer Support Executive

Location:

Kaushambi, Ghaziabad (Work from Office)

Timings:

9:30 AM - 6:30 PM

Brand:

Miss Highness - Premium Silver Jewellery

Job Overview:

We are looking for a

Customer Support Executive

to join our team at Miss Highness. The role involves handling customer interactions across calls, emails, WhatsApp, and social media, ensuring customer satisfaction, and providing a smooth post-purchase experience.

Key Responsibilities:

Customer Interaction & Query Handling

Respond promptly to customer queries via phone, WhatsApp, email, and social media. Provide accurate information about products, orders, delivery status, returns, and refunds. Maintain a professional and empathetic tone in all communications.

Order & Return Support

Coordinate with the logistics and warehouse team for order dispatches and deliveries. Handle returns, exchanges, and complaints in line with company policies. Ensure timely follow-ups with customers until resolution.

Sales Support

Assist customers in product selection, size guidance, and purchase decisions. Share product images, catalogs, and offers with customers when required. Convert inquiries into sales opportunities wherever possible.

Data & Reporting

Maintain customer interaction records in CRM/Excel. Track daily queries, issues resolved, and escalations. Share weekly reports with management on customer satisfaction and common concerns.

Process Improvement

Identify repeated customer issues and suggest improvements in products/services. Collaborate with other departments (E-commerce, Logistics, Finance) for quick resolutions.

Requirements:

Graduate in any discipline. 0-2 years of experience in customer support (freshers with good communication can also apply). Excellent communication skills in English & Hindi. Good knowledge of MS Office (Excel, Word). Patience, empathy, and problem-solving attitude.

Perks & Benefits:

Competitive salary (?15,000 - ?20,000 based on experience). Opportunity to grow in a fast-scaling

premium silver jewellery brand

. Exposure to e-commerce operations and customer success strategies. Friendly and supportive work culture.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Paid time off
Application Question(s):

what is your current Location?
Work Location: In person

Speak with the employer

+91 9313020081