Job Description

Responsibilities:

Provide exceptional customer support and assistance via various communication channels (phone, email, chat, etc.). Respond to customer inquiries, resolve problems, and provide accurate information about our Laptop batteries and other parts. Ensure timely and effective resolution of customer complaints, issues, and technical difficulties. Educate customers on our platform features, functionality, and best practices to maximize their experience. Collaborate with internal teams to coordinate and escalate customer requests as needed. Maintain accurate and detailed records of customer interactions and transactions in our CRM system. Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. Stay updated on industry trends and developments to provide knowledgeable support and advice to customers. Assist in the creation of support documentation, FAQs, and knowledge base articles to enhance self-service resources.

Requirements:

Excellent communication skills, both written and verbal, with a customer-centric approach. Strong problem-solving and decision-making abilities. Ability to work effectively in a fast-paced and dynamic environment. Attention to detail and excellent organizational skills. Interest in D2C industry and laptop parts
Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Paid sick time Provident Fund
Experience:

work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person