Job Description

E-commerce Customer Service Representative (Full-Time, Bangalore, US Hours)

We are a US-based manufacturer, importer, designer, and worldwide distributor of premium home furnishings. We are looking for a dedicated and detail-oriented full-time E-commerce Customer Service Representative to join our growing team. This role is an exciting opportunity to support our US-based business and, eventually, help establish and expand our local e-commerce operations and customer service team in India.

Key Responsibilities:

Maintain a consistent and reliable attendance record, as punctuality and dependability are critical.

Deliver outstanding customer service via phone, live chat, and email. Assist with returns, parts requests, damage claims, and customer concerns. Process customer requests accurately and efficiently, resolving complex issues across communication channels. Research and coordinate replacement parts. Monitor and communicate customer order statuses professionally. Handle customer complaints and provide timely, effective solutions and alternatives. Book small parcels (FedEx) and LTL returns, sharing return details with customers via CRM. Perform additional work-related duties as assigned.

Requirements:

Strong commitment to punctuality and reliable attendance, with adherence to a set schedule.

Proficiency in Microsoft Office Suite. Experience with email management, preferably Outlook. Excellent multitasking and time-management skills, with the ability to prioritize effectively. Highly detail-oriented, quality-focused, and precision-driven. Strong verbal and written communication skills in English. Experience with CRM software is highly preferred (Gorgias CRM experience is a major plus).

Schedule:

Full-time, Monday to Friday, aligned with US time zones.
Job Type: Full-time

Pay: ₹35,000.00 - ₹55,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Customer service: 2 years (Required)
Language:

English (Required)
Work Location: In person