Job Description

SRM Chips is looking for an experienced and detail-oriented To manage end-to-end

digital sales, customer communication, and order fulfillment

across

social media, e-commerce platforms, tele-calling, B2C consumers, and B2B buyers

, ensuring revenue growth, customer satisfaction, and operational control.

Key Responsibilities1. Social Media Sales & Lead Handling

Handle inbound enquiries from

Instagram, Facebook, WhatsApp, and website chat

Convert social media messages into

confirmed orders

Coordinate with content/marketing team on offers, campaigns, and product visibility Track daily leads vs conversions
2. E-commerce Operations

Manage orders from: Own website Marketplaces (if applicable) Ensure: Accurate order processing Invoice generation Dispatch coordination Handle order issues: delays, cancellations, returns, replacements
3. Tele-Calling & Customer Follow-ups

Outbound calls Order confirmation Payment follow-ups Repeat sales / re-orders Inbound call handling for customer queries and complaints Maintain daily call logs and conversion status
4. B2C (Retail Consumer) Management

Handle individual consumer orders Resolve complaints professionally Ensure high customer satisfaction and repeat purchases Maintain customer database for remarketing
5. B2B (Wholesale / Bulk Orders) Management

Distributor Retailer Corporate / bulk enquiries Price negotiation (as per approved rate card) Coordinate bulk dispatch schedules Maintain B2B client list and monthly order volume tracking
6. Order & Coordination Control

Coordinate with: Production / Manufacturing Packing team Dispatch / Logistics Ensure zero order mismatch Monitor stock availability vs orders
7. Reporting & Control

Submit

daily reports

: Leads received Orders confirmed Revenue (B2C & B2B separately) Submit

weekly summary

: Sales performance Customer issues Improvement suggestions
Required Skills & Qualifications

Any degree (Commerce / Marketing preferred) Experience: 1-3 years in E-commerce / Customer Operations / Sales Support Strong communication skills (Tamil, English basic) Experience handling: WhatsApp Business Instagram / Facebook messages Online orders Basic Excel / Google Sheets knowledge Customer-first mindset with strong follow-up discipline
Working Time

As per company operations (example: 9:00 AM - 6:00 PM) Sunday: Weekly off (or as per company policy)
Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Internet reimbursement Leave encashment
Application Question(s):

This role requires a minimum 1-year commitment with a formal employment agreement. Are you willing to commit for at least one year without interruption? If selected, how soon can you join? Do You know Tamil, English & Malayalam
Work Location: In person