Founded in 2020, Nutrition Geeks is one of the fastest-growing D2C health supplement brands in the UK, now serving over 2 million customers. Our mission is simple: to make high-quality, affordable nutrition accessible to everyone.
As we continue to scale, we're looking for an E-Commerce Customer Experience Specialist with hands-on experience in Shopify and ticketing systems to join our growing Customer Experience team. You'll play a key role in ensuring every customer receives an exceptional, personalised experience -- every time.
Why Join Nutrition Geeks₹
Be part of one of the UK's fastest-growing D2C brands.
Join a passionate, customer-obsessed team that values growth and innovation.
Work fully remote, with flexibility and opportunities for career progression.
Collaborate cross-functionally with marketing, fulfilment, and operations teams to drive continuous improvement.
Your Responsibilities:
Respond to customer queries across
email, live chat, social media, and ticketing platforms
.
Manage, categorise, and resolve tickets efficiently using ticketing platform.
Process order updates, refunds, exchanges, and tracking requests via Shopify.
Collaborate with other departments to resolve complex issues and provide feedback for process improvements.
Maintain accurate records of interactions and customer insights to improve service quality.
Identify trends in customer queries and proactively suggest solutions to enhance the overall customer experience.
What We're Looking For:
1+ year of experience in an eCommerce or D2C customer service role.
Proficiency with ticketing systems.
Strong written communication and problem-solving skills with a customer-first mindset.
Comfortable managing a high volume of inquiries while maintaining quality and empathy.
Ability to work flexible hours, including weekends.
A proactive, self-motivated attitude and genuine passion for helping customers.
What You'll Get:
The opportunity to grow with one of the UK's leading D2C supplement brands.
A supportive, collaborative team environment.
Continuous learning opportunities and room for advancement.
Ready to make a real impact in a fast-growing D2C brand₹
Apply today and be part of the Nutrition Geeks journey!
Job Type: Full-time
Pay: ₹40,000.00 - ₹60,000.00 per month
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