We are seeking a dynamic and detail-oriented individual to manage our e-commerce platforms and oversee daily operational activities. The ideal candidate should have hands-on experience in managing online marketplaces (Amazon, Flipkart, etc.), inventory coordination, order processing, logistics, and general operational support to ensure smooth end-to-end execution of orders and customer satisfaction.
Key Responsibilities:E-commerce Management:
Manage product listings, content updates, pricing, and stock availability on online platforms (Amazon, Flipkart, etc.).
Monitor and analyze sales performance, promotions, and campaigns.
Coordinate with digital marketing and creative teams for product visibility and SEO optimization.
Ensure timely responses to customer inquiries, reviews, and complaints.
Manage returns, refunds, and claims on online marketplaces.
Keep up with e-commerce trends and competitor activities.
Operations Management:
Coordinate with warehouse and logistics partners for timely order dispatch and delivery.
Monitor inventory levels and work with procurement for stock replenishment.
Ensure accurate and timely order fulfillment and documentation.
Handle vendor coordination and order tracking.
Maintain records and reports related to daily operations and e-commerce sales.
Support overall backend operations, including invoicing and shipment tracking.
Key Skills & Qualifications:
Bachelor's degree in Business Administration, Commerce, Supply Chain, or related field.
5-10 years of relevant experience in e-commerce and operations.
Proficient in MS Excel, Google Sheets, and inventory/order management systems.
Familiarity with e-commerce platforms like Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.
Excellent communication, organizational, and problem-solving skills.
Ability to multitask and work in a fast-paced environment.
Preferred Skills:
Knowledge of logistics and shipping portals like Delhivery, Shiprocket, etc.
Basic knowledge of GST, invoicing, and e-commerce taxation.
Experience in ERP or any software is a plus.
Job Type: Full-time