Job Description

Job Title:

E-Commerce CRM Executive (Calling Process)

Department:

E-Commerce

Location:

Gurgaon

Experience Required:

1-3 Years

Salary

: Upto 25,000

Job Summary:

We are looking for a dedicated and customer-focused

E-Commerce CRM Executive

to handle inbound and outbound calling for our online store. The role involves managing customer inquiries, resolving issues, confirming orders, and ensuring a smooth post-purchase experience. The ideal candidate should have good communication skills, patience, and a customer-first attitude.

Key Responsibilities:

Handle

inbound and outbound calls

related to customer orders, queries, and complaints. Assist customers in placing orders, checking order status, returns, and exchanges. Provide accurate information about

products, offers, and delivery timelines

. Coordinate with the logistics and warehouse teams for

order dispatch and delivery updates

. Maintain records of customer interactions and update details in the

CRM system

. Follow up with customers for

feedback, order confirmation, and payment-related queries

. Escalate unresolved issues to the senior team or relevant department. Ensure a

high level of customer satisfaction

and maintain brand standards during every interaction. Support in building strong customer relationships and retention through effective communication.

Required Skills & Qualifications:

Bachelor's degree in any discipline (preferred but not mandatory). 0-2 years of experience in

customer service or calling process

(e-commerce experience preferred). Excellent

verbal communication skills

in Hindi and English. Basic computer knowledge and ability to work on

CRM tools and MS Excel

. Positive attitude, good listening skills, and problem-solving ability. Ability to handle pressure and multitask in a fast-paced e-commerce environment.

Preferred Skills:

Experience in

E-commerce or online retail customer service

. Knowledge of

order management systems

or

Shopify CRM

tools (added advantage). Fluency in additional regional languages is a plus.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.35 per month

Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

What is your current in hand salary? What is your expectations in term of salary ? How many years of experience do you have in E-commerce CRM ? How soon you can join if selected ?
Work Location: In person