Job Description

- E-Commerce Coordinator (FMCG)

Position:

E-Commerce Coordinator

Department:

Sales / E-Commerce

Location:

________

Experience Required:

1-3 years (FMCG/E-Commerce preferred)

Role Overview

The E-Commerce Coordinator will be responsible for managing and optimizing the company's online presence across major e-commerce and quick commerce platforms such as Amazon, Flipkart, BigBasket, Blinkit, Zepto, Instamart, and others. The role ensures smooth operations, accurate listings, data-driven decision making, and coordination with internal teams to drive online sales for FMCG products.

Key Responsibilities

1. Platform Management

Manage and update product listings, images, content, pricing, and keywords across e-commerce platforms. Ensure product visibility and compliance with platform guidelines. Monitor stock levels and maintain healthy inventory across all online channels.

2. Sales & Performance Monitoring

Track daily sales, conversions, traffic, and other KPIs to improve performance. Maintain high fill rates and ensure products remain in stock. Identify factors affecting sales and activate corrective measures.

3. Promotions & Marketing

Execute platform-led promotions, discounts, and ad campaigns (Amazon PPC, Sponsored Ads, etc.). Coordinate new product launches and ensure timely activation of offers. Work with the marketing team on product content, creatives, and brand visibility.

4. Operations & Order Fulfillment

Coordinate with warehouse/supply chain teams to ensure smooth order processing. Monitor returns, cancellations, and operational issues to minimize losses. Liaise with platform managers for resolving listing, payment, or operational discrepancies.

5. Data & Analytics

Analyze sales data, customer behavior, market trends, and competitor activities. Prepare weekly and monthly performance reports. Identify growth opportunities and make data-driven recommendations.

6. Cross-Team Collaboration

Work closely with marketing, supply chain, finance, and category teams for timely execution of all e-commerce requirements. Assist with internal documentation, planning, and coordination.

Essential Skills

Strong understanding of e-commerce operations, FMCG industry trends, and online sales processes. Proficiency in MS Excel/Google Sheets (pivot, VLOOKUP, dashboards). Knowledge of SEO/SEM, digital marketing, and content management. Hands-on experience with e-commerce back-end portals (Amazon Seller Central, Flipkart Seller Hub, etc.). Excellent communication, coordination, and problem-solving skills. Ability to handle multiple platforms and work under deadlines.

Preferred Qualifications

Bachelor's degree in Marketing, Business Administration, or related field. Experience in FMCG or food-related e-commerce roles. Familiarity with quick commerce apps like Blinkit, Instamart, Zepto, etc. Knowledge of Shopify or other e-commerce store management tools.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹35,000.00 per month

Work Location: In person