Job Description

Job Title: E-Commerce Business Associate



We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.

Job Objectives

l To retain long-term consumer relationships

l Coordinate with the E-Commerce Manager in planning promotional offers and product discounts

l Organize e-commerce activities

Roles & Responsibilities


Managing Online Portals of the clients


Manage online e-commerce accounts of clients


Respond to customer web inquiries regarding online merchandise or service orders


Assists customers with product selection, answer basic questions and suggest various product options that are available.


Understanding client problems


Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue


Take accountability and responsibility for the work assigned

Competencies Required


Excellent written and verbal communication skills


Proficiency in MS Office and relevant software


Excellent organizational and time management skills


Ability to work collaboratively with other departments


Handle multiple projects/assignments at the same time


Build client relations

Preferred Education

Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type

You'll be required to work full-time from our head office in Indore

Job Types: Full-time, Permanent

Pay: ₹8,921.08 - ₹25,890.55 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Required)

Experience:

• E-commerce: 1 year (Preferred)
• total work: 1 year (Preferred)