Are you passionate about the fast-growing world of e-commerce and digital retail? Join our team and work across leading marketplaces, making an impact every day!
Roles & Responsibilities:
Product Listing Management:
Upload and update product data, images, and descriptions on Shopify, Amazon, Flipkart, Myntra, AJIO, Meesho, and company websites.
Order & Inventory Management:
Track and manage orders, fulfillment, returns, and ensure stock availability across channels.
Customer Service:
Respond to customer queries via calls, email, and chat; resolve complaints; collect feedback and ensure a smooth experience.
Promotion and Campaign Support:
Coordinate ad campaigns, deals, coupons, and update content for online promotions and launches.
Data Entry & Reconciliation:
Maintain accurate records of sales/returns, reconcile accounts, and process payments on all portals.
Market Analysis & Research:
Monitor sales performance, marketplace trends, and conduct competitor benchmarking and pricing research.
SEO & Content Management:
Write and optimize product descriptions; support blogging activities to boost product/category rankings; contribute to website and social content.
Digital Marketing Support:
Assist with PPC campaigns, email marketing, and social media promotion initiatives.
Reporting & Analytics:
Generate sales, traffic, and campaign performance reports; suggest improvements for sales and operations.
Cross-Functional Coordination:
Liaise with internal teams, suppliers, and marketplace representatives.
Required Skills & Qualifications:
1-2 years' experience with major e-commerce platforms (Shopify, Amazon Seller Central, Flipkart, Magento, etc.)
Proficiency in MS Excel and e-commerce management tools
Basic knowledge of digital marketing and ad campaign platforms
Strong organizational, record-keeping, and communication skills
Good typing speed and excellent command of English (written and spoken)
Attention to detail and ability to multitask in a fast-paced environment
Analytical mindset for reporting and insights
Job Type: Full-time
Pay: ?20,000.00 - ?30,000.00 per month
Schedule:
Day shift
Work Location: In person
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