Job Description

E-commerce Marketplace Admin Associate-

Job description

The E-commerce Marketplace Channel Manager will create and manage product listings, product advertisements on e-commerce platforms like Amazon, eBay, Myntra, Shopclues, Flipkart, etc., and grow sales in these channels to meet overarching company goals.

Key Responsibility/ Deliverable-

1. Product Listing and Management:
2. Inventory Management:
3. Order Processing:
4. Customer Support:
5. Platform Maintenance:
6. Data Analysis and Reporting.

Tasks & Activities-

1. Product Listing and Management:

# Create and update product listings on the e-commerce platform, including product descriptions, images, prices, and availability.
# Ensure accuracy and consistency in product information across all listings.

2. Inventory Management:

# Monitor and manage product inventory levels to prevent overselling or stockouts.
# Coordinate with relevant teams to restock products in a timely manner.

3. Order Processing:

# Process customer orders, including order confirmation, tracking, and fulfillment.
# Collaborate with the logistics team to ensure timely and accurate order delivery.

4. Customer Support:

# Assist with customer inquiries, complaints, and requests through the e-commerce platform's communication channels.
# Resolve customer issues related to orders, payments, returns, and exchanges.

5. Platform Maintenance:

# Regularly update and maintain the e-commerce platform, ensuring a smooth and user-friendly experience for customers.
# Work on improvements to optimize site performance, navigation, and functionality.

6. Data Analysis and Reporting:

# Analyze sales, traffic, and customer behavior data to identify trends and insights.
# Generate regular reports to inform decision-making and strategy.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Schedule:

Day shift
Work Location: In person