Job Description

Position: E-commerce Sales Manager

Location: Bangalore

Industry: FMCG, Hygiene, Wellness

Job Summary:

We are seeking a results-oriented and target-driven E-commerce Sales Manager to lead and grow our online sales channels. The ideal candidate should have a strong understanding of e-commerce operations, sales targets, and customer engagement. This role requires achieving and exceeding sales targets through strategic planning, data analysis, and close coordination with cross-functional teams.

Key Responsibilities:

Target Achievement & Sales Strategy:

Set and exceed monthly, quarterly, and annual online sales targets.

Develop and implement e-commerce strategies focused on maximizing revenue and profitability.

Sales Optimization & Marketplaces:

Manage listings, pricing, promotions, and sales performance across e-commerce platforms (e.g., Shopify, Amazon, Flipkart).

Utilize insights from online sales trends and customer behavior to drive higher conversions and sales volume.

Performance Tracking & Reporting:

Regularly monitor and analyze KPIs such as conversion rates, sales growth, and customer retention to ensure targets are met.

Generate performance reports with actionable insights to guide sales strategies and adjustments.

Customer Journey & Conversion Optimization:

Collaborate with digital marketing to implement strategies for increasing site traffic and conversion rates.

Oversee the entire customer journey, ensuring a seamless experience to reduce cart abandonment and drive repeat purchases.

Inventory & Fulfillment Coordination:

Work closely with inventory and logistics teams to maintain optimal stock levels and fulfillment efficiency.

Ensure timely restocking based on demand forecasts, minimizing both stock-outs and excess inventory.

Customer Relationship Management:

Develop and implement customer retention strategies, such as loyalty programs and targeted communication, to enhance repeat business.

Partner with customer support to address and resolve customer queries, ensuring a positive brand experience.

Team Leadership & Cross-functional Collaboration:

Lead a team responsible for e-commerce operations, content, and customer service.

Collaborate with marketing, logistics, and product teams to align on overall e-commerce goals and achieve sales targets.

Qualifications:

Education: Bachelor's degree in Business, Marketing, E-commerce, or a related field; an MBA is a plus.

Experience: 3-5 years of e-commerce sales management experience, ideally within Hygiene industry

(Sanitary / Diaper)

and with a track record of achieving and surpassing sales targets.

Skills:

Strong knowledge of e-commerce platforms (Shopify, Amazon, etc.) and sales strategies.

Proficient in sales forecasting, performance tracking, and digital marketing.

Excellent analytical, organizational, and communication skills.

Ability to drive results in a target-driven, fast-paced environment.

Key Competencies:

Results-oriented and target-driven mindset.

Strong problem-solving and analytical abilities.

Customer-centric approach with a passion for e-commerce growth

Job Types: Full-time, Permanent

Pay: ?300,000.00 - ?500,000.00 per year

Benefits:

Paid sick time Paid time off
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person