Manufacturer, importer, designer, and worldwide distributor of home furnishings is looking for a full-time E-commerce Assistant.
The E-commerce Assistant will be providing support and handling day-to-day operations of a multitude of US-based B2B sales channels and marketplaces, with a heavy focus on Wayfair, Amazon, Ashley, Overstock, Home Depot, Lowes, & many more.
Job Responsibilities and Duties:
Maintain, optimize, and improve listings:
Manage and enhance our listings on various marketplaces (title, description, images, reviews, prices, product specs, customer questions, etc.) to increase product ranking and sales.
Effective communication:
Communicate effectively both internally and externally to meet customer needs and expectations.
Order management:
Handle order entry and ensure prompt order fulfillment.
Inventory management:
Upload inventory and pre-sell incoming out-of-stock items.
Performance monitoring: Analyze the performance of listings and campaigns to identify trends and optimize strategies.
Customer service:
Address customer inquiries, resolve issues, and manage returns and refunds promptly.
Compliance:
Ensure all product listings comply with marketplace policies, legal regulations, and industry standards.
Technical troubleshooting:
Identify and resolve technical issues related to product listings, inventory feeds, and order processing.
Reporting:
Prepare regular reports on sales performance, inventory levels, and customer feedback for internal review and strategic planning.
Requirements:
Educational background:
College degree in a related field preferred.
Experience:
Minimum of 1 year of experience in B2B e-commerce.
Communication skills:
Excellent interpersonal and communication skills (verbal and written) are a must when dealing with internal team members as well as customers and clients.
Technical proficiency:
Experience in Microsoft Suite: Word, Excel, and PowerPoint.
Attention to detail:
High level of attention to detail to ensure accuracy in product listings, inventory management, and order processing.
Time management:
Excellent organizational and time management skills to handle multiple tasks and meet deadlines.
Schedule:
Monday to Friday - US Hours (PST)
Job Type: Full-time
Pay: ₹400,000.00 - ₹650,000.00 per year
Education:
Bachelor's (Required)
Experience:
E-Commerce: 2 years (Required)
Language:
English (Required)
Work Location: In person
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