We are seeking a highly motivated and detail-oriented E-commerce Accounts Manager to oversee and grow our brand presence across leading online marketplaces such as Amazon, Flipkart, and others. The ideal candidate will be responsible for managing day-to-day operations, driving sales growth, optimizing product visibility, and maintaining strong relationships with marketplace partners.
Key Responsibilities
Account Management
Manage seller/vendor accounts across marketplaces (Amazon, Flipkart, etc.).
Ensure compliance with marketplace policies and resolve operational issues.
Handle order processing, returns, claims, and customer escalations.
Sales & Growth
Develop and implement strategies to increase sales and revenue.
Monitor product performance, pricing, and category trends.
Drive promotions, deals, and campaigns to boost visibility and conversions.
Product Listings & Optimization
Create and optimize product listings with compelling titles, descriptions, keywords, images, and A+ content.
Conduct keyword research and SEO optimization to enhance discoverability.
Maintain accurate inventory, pricing, and product catalog.
Advertising & Marketing
Plan and execute advertising campaigns (Amazon PPC, Flipkart Ads, etc.).
Analyze ad performance and optimize campaigns for maximum ROI.
Collaborate with the creative team for infographics, banners, and A+ content.
Analytics & Reporting
Monitor sales, traffic, and conversion metrics.
Provide weekly/monthly performance reports with actionable insights.
Track competitor activities and market trends.
Coordination & Communication
Work closely with internal teams (marketing, logistics, finance, and design).
Coordinate with marketplace account managers for growth opportunities.
Ensure smooth communication between operations, warehouse, and customer service teams.
Qualifications & Skills
Bachelor's degree in Business, Marketing, E-commerce, or related field.
2-5 years of proven experience managing e-commerce accounts (Amazon, Flipkart, etc.).
Strong knowledge of online marketplaces, listing optimization, and e-commerce operations.
Experience with marketplace advertising (Amazon PPC, Flipkart Ads).
Proficiency in Excel, MS Office, and e-commerce analytics tools.
Excellent communication, negotiation, and problem-solving skills.
Strong analytical mindset with attention to detail.
Preferred Qualities
Prior experience in consumer goods, FMCG, electronics, or lifestyle brands.
Ability to work in a fast-paced, deadline-driven environment.
Creative mindset to propose new marketing and sales growth initiatives.
Job Type: Permanent
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Paid time off
Work Location: In person
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