Job Description

Roles & Responsibilities:

Maintaining the product listings on Amazon, Walmart, Etsy, ebay, etc. Managing reputed Ecommerce sellers/vendors of USA, UK and European Region and domestic Clients as well. Handling the entire inventory, catalogue, accounts for International clients and brand filtering their accounts on various ecommerce platforms. Liaising with the customer support team on order related queries and providing quick responses on the same to the clients. Proactively addressing all the areas of concern for the management and acting as a communication point between the support team and all the E-Commerce portals. Conducting research and analysing ways for keyword expansion, keyword research for the online products. Managing seller and buyer grievances on various ecommerce portals. Ensuring great customer experience on all the product listings on all the current online platforms. Properly understanding the entire client's business and solving all the related queries on mails, chat or phone. Reporting and escalating issues to the management as and when needed. Delegating project-based tasks to junior staff members depending on their strengths, skill-sets and experience. Tracking project performance, specifically to analyse successful completion of short-term and long-term goals. Keeping a track of the project and providing regular reports on project status to the project team.

Eligibility Criteria:

The candidate must have pursued/ be pursuing BBA/MBA/B.Com/PGDMBCA/ BE/MCA/MBDA or any other relevant qualification. Prior experience in E-Commerce account handling. He/she should possess sound knowledge of MS Word, MS Excel and Email correspondence. Fluency in English communication would be considered a major plus point. Strong interpersonal, analytical and result-oriented skills would be looked upon.
Job Types: Full-time, Permanent

Pay: Up to ?30,000.00 per month

Schedule:

Day shift
Application Question(s):

Are you from Indore, Madhya Pradesh?
Language:

Do you have fluency in English? (Required)
Work Location: In person