Job Description

Key Responsibilities:

Act as the first point of contact for customer queries via phone, email, chat, or ticketing system. Handle order-related issues (tracking, cancellations, returns, exchanges, refunds). Coordinate with logistics partners, warehouse, and sellers to resolve customer complaints. Maintain accurate records of customer interactions and transactions. Monitor helpdesk tickets and ensure timely closure as per SLA. Provide customers with product, order, and delivery information. Escalate unresolved issues to the concerned department and follow up until resolution. Share regular reports on customer issues, trends, and service quality with management. Assist in process improvement to enhance customer satisfaction.
Job Type: Full-time

Pay: ₹15,000.00 - ₹17,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

What is your current location? What is your total years of experience? Current CTC or Take home salary? What is your notice period?
Work Location: In person