Job Description

Job Title:

E-commerce Dispatch Assistant

Location:

Jahangirpuri, Delhi

Job Type:

Full-time

Reports To:

E-commerce Manager

Job Summary:

We are looking for a reliable and detail-oriented

E-commerce Dispatch Assistant

to manage the daily order fulfilment process. This role involves picking, packing, labelling, and coordinating dispatches for online orders placed through platforms like Amazon, Flipkart, Shopify, Pharmeasy etc. The ideal candidate should have strong organizational skills and experience in warehouse or e-commerce dispatch operations.

Key Responsibilities:Order Fulfillment:

Pick and pack products accurately based on online orders. Cross-check order details (SKU, quantity, address, etc.) before packing. Generate and print shipping labels/invoices from platforms (Amazon, Flipkart, Shopify, Pharmeasy etc.).

Dispatch Coordination:

Schedule pickups with courier/logistics partners (e.g., Delhivery, Blue Dart, Amazon Easy Ship). Handover packed orders to delivery partners and maintain dispatch logs. Track orders until final delivery and escalate delays or issues.

Inventory Handling:

Ensure inventory is updated accurately during dispatch. Flag low-stock or damaged items to the inventory or warehouse team. Assist in daily or weekly stock counts if required.

Returns & Replacements:

Receive and inspect returned items from customers. Re-stock, repack, or discard based on item condition and SOPs. Coordinate reverse pickups with courier partners.

Record Keeping & Reporting:

Maintain records of all dispatched orders and pending shipments. Report daily dispatch summary to supervisors or the operations team.

Requirements:

Minimum 12th Pass / High School Graduate (Diploma or degree preferred). 1+ year experience in warehouse, e-commerce, or courier operations. Basic computer knowledge; experience with order processing systems is a plus. Ability to use barcode scanners, label printers, and packaging tools. Strong attention to detail and time management skills. Physically fit to handle packing and dispatch duties.

Preferred Skills:

Familiarity with Amazon Seller Central, Flipkart Seller Hub, or Shopify back-end. Basic knowledge of courier portals like Shiprocket, Delhivery, etc. Ability to multitask and handle dispatch during peak order times.
Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Work Location: In person