Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
Electronic Trading proprietary and consortium applications
Goldman 360 Portal research and analytics
Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
Interact with internal clients and application development teams across Sales, Operations, Trading, and other teams
Coordinate seamless client coverage between Asia-Pac, EMEA, and Americans regions
Troubleshoot and escalate problems to stakeholders timely and as required
Follow-up on open issues and obtain resolutions
Identify enhancement and automation opportunities and facilitate inclusion in the application development
Project manage new business start-up initiatives
Adhere to firm's compliance and risk management procedures
Perform statistical analysis and business reporting for marketing and sales teams
Skills
Broad financial industry knowledge and experience required/Electronic Financial markets and Python/VBA experience or knowledge is a significant plus
Basic knowledge of internet-based applications including Windows, Google, and iOS platforms
Basic knowledge of internet networks, firewall, security settings, and B2B connectivity
Ability to deliver superior professional service to internal and external clients
Ability to multitask in a fast paced environment and perform team responsibilities under pressure
Strong organizational, communication, leadership, interpersonal and time management skills
Candidate must be proactive, enthusiastic and team oriented within a global team
Demonstrated project management skills
* Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
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