Job Description

Key Responsibilities:

1.

Executive Assistance

Manage calendar, appointments, and travel arrangements for senior management. Draft, review, and manage correspondence, reports, and presentations. Coordinate meetings, prepare agendas, and follow up on action points. Handle confidential documents and maintain discretion at all times. Liaise with internal teams and external stakeholders on behalf of management.
2.

CRM (Customer Relationship Management)

Maintain and update customer database in CRM software. Monitor customer interactions and ensure timely follow-ups. Assist in developing loyalty programs, special campaigns, and personalized communication. Generate CRM reports on customer engagement, repeat purchases, and sales performance. Ensure prompt resolution of client queries, complaints, and service issues.
3.

Coordination & Communication

Act as a bridge between management, sales, and customer service teams. Support marketing initiatives by coordinating with the CRM database for campaigns. Track customer feedback and share insights with management for decision-making.
4.

Administrative & Reporting

? Maintain accurate records, MIS reports, and dashboards for management.

? Assist in event coordination, exhibitions, and VIP customer engagements.

? Support data analysis related to sales, customer retention, and business growth.

Key Skills & Competencies:

Excellent communication and interpersonal skills. Strong organizational and multitasking ability. Proficiency in MS Office (Excel, PowerPoint, Word) and CRM software. Customer service orientation with problem-solving mindset. Ability to handle confidential information with integrity. Time management and ability to work under pressure.

Educational & Experience Requirements:

Graduate in Business Administration/Commerce/Marketing or related field. 3-6 years of experience as an Executive Assistant, CRM Executive, or similar role (preferably in retail/luxury/jewellery industry). Familiarity with CRM platforms and database management.
Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person