Job Description

Job Information

Date Opened


10/01/2025
Job Type


Full time
Industry


IT Services
Remote Job

This is a remote position.

Key Responsibilities

Provide

end-to-end technical support

for the E2Open Flagship system, ensuring timely resolution of incidents and service requests.
Perform

root cause analysis, troubleshoot issues, and coordinate

with internal teams and vendors to implement fixes.
Support

day-to-day system operations

, data integrity checks, and performance monitoring.
Participate in

system upgrades, patches, and new feature rollouts

in collaboration with the E2Open team.
Document

technical solutions, system configurations, and SOPs

.
Collaborate with

business stakeholders

to gather requirements and recommend system enhancements.
Ensure compliance with

IT service management (ITSM) processes

such as incident, change, and problem management.

Mandatory Skills (Must-Have)

Hands-on

experience with E2Open Flagship system

(support, troubleshooting, configuration).
Strong understanding of

supply chain processes

- Order Management, Inventory, Fulfillment, Logistics, Transportation, Demand & Supply Planning.

SQL proficiency

- querying, debugging transactions, and validating data.

Integration expertise

- EDI (ANSI X12, EDIFACT, TRADACOMS), XML, JSON, CSV.

API & Web Services

- REST and SOAP for integrations with ERP/WMS/TMS.

Programming/Scripting skills

- Java, Groovy, JavaScript, Python (for automation/configuration).

OS knowledge

- Linux/Unix (log navigation, scripts, monitoring), Windows (hybrid setups).

Application monitoring & log analysis

- Kibana, Splunk, error/debug logs, transaction monitoring.

Cloud/SaaS knowledge

- multi-tenant environments, performance tuning, and security best practices.

Business process knowledge

- Order-to-Cash, Procure-to-Pay, Logistics Execution, Event Management workflows.

ERP integration familiarity

- SAP, Oracle ERP, or similar systems.

ITSM framework understanding

- incident, change, and problem management.

Nice-to-Have Skills (Preferred)

Experience in

configuring or developing

within the E2Open platform.
Familiarity with

enterprise systems

- ERP, WMS, TMS.
Experience with

ITSM tools

- ServiceNow, Jira.

Middleware basics

- MQ, Tibco, Kafka for message routing.
Strong

documentation & reporting skills

.

Bachelor's degree

in Computer Science, Information Systems, or related field.
Experience in

system upgrades, patches, and feature rollouts

.
* Excellent

communication & stakeholder management

skills.