Job Description

About the company:

Western India Cashew Company Pvt Ltd is India's top exporter of value-added cashew products, supplying major supermarkets and Food companies in America and Europe. Our PUREHEART Brand's range of nut products includes Nutreats (cashews, almonds, pistachios), Nut- mixes, Nut-spreads (sweet / chocolate) and Nut-paste (culinary).

We are professionally led and PUREHEART is a market-leader in Kerala.

Company Website

- https://www.wenders.com

Job Summary

: We are looking for a proactive and results-driven E-Commerce Operations to support and optimize our day-to-day e-commerce logistics, stock replenishment, and order fulfillment operations. The ideal candidate will have hands-on experience managing backend workflows across multiple marketplaces, ensuring timely dispatch, replenishment, reporting and high operational efficiency.

Responsibilities:

Manage daily e-commerce operations including order processing, packing, shipping, and returns Monitor inventory levels across all channels (Warehouse, FBA, FBF, Blinkit Parent Hubs, etc.) and ensure timely stock replenishment based on sales velocity and forecasted demand Coordinate with internal warehouse teams and external logistics partners for smooth inbound and outbound stock movements Track and analyze stock availability vs. dispatch and delivery performance to avoid stockouts or overstocking Collaborate with the supply chain team for purchase planning based on inventory movement and order history Liaise with courier partners and 3PL providers to improve logistics performance and reduce TAT (turnaround time) Work closely with customer service to handle order-related escalations and ensure a high standard of customer satisfaction Generate and analyze performance reports (order fulfillment, stock status, return rates, delivery timelines, etc.) and present actionable insights Assist in process improvement initiatives to streamline inventory control and fulfillment efficiency Supervise and mentor junior staff or interns, ensuring adherence to SOPs

Qualifications:

Bachelor's degree in supply chain, Logistics, or a related field preferred 3-4 years of experience in e-commerce operations management, warehouse/inventory management, or fulfillment Hands-on experience with FBA (Fulfillment by Amazon), FBF (Flipkart Fulfilled), Blinkit, and other marketplace supply models Strong analytical skills with the ability to track stock levels, dispatch rates, and delivery KPIs Proficiency in Excel/Google Sheets (advanced/intermediate preferred) and knowledge of inventory/warehouse management systems Strong communication skills and ability to coordinate cross-functionally Ability to thrive in a fast-paced, high-growth environment
Job Types: Full-time, Permanent

Benefits:

Health insurance Provident Fund
Work Location: In person