Job Description

Join UK&Co, a leading name in Business Consulting and Services, as our new E-Commerce Head. We are seeking an innovative and strategic leader to drive our e-commerce initiatives, ensuring seamless integration with our business objectives. As the E-Commerce Head, you will be at the forefront of transforming our digital presence, leveraging cutting-edge technology and market insights to optimize online sales and enhance customer engagement. This role demands a visionary with proven experience in e-commerce management, adept at navigating the dynamic landscape of digital commerce while fostering a culture of excellence and collaboration. At UK&Co, you will have the opportunity to shape the future of our e-commerce strategy, working alongside a team of dedicated professionals committed to delivering exceptional service and value to our clients. If you are ready to lead in a vibrant and fast-paced environment, we invite you to bring your expertise to our team.TasksManage product listings, descriptions, and pricing in the online store.

• Regularly update product information, images, and descriptions to ensure

accuracy, appeal, and consistency.

• Plan and execute seasonal and promotional campaigns to increase sales and

boost customer engagement.

• Analyse customer behaviour and trends to identify growth opportunities and

areas for improvement.

• Monitor website functionality and handle troubleshooting issues with the ecommerce platform, including technical problems and user experience

challenges.

• Coordinate with logistics and fulfilment teams to ensure timely and accurate

order processing and delivery.

• Collaborate with customer service teams to ensure seamless customer services,

high customer satisfaction, and resolve issues quickly through the online store.

• Analyse data from Google Analytics, CRM systems, and other tools to monitor

site traffic and customer behaviourDeveloping and executing e-commerce strategies to drive online sales and
enhance the customer experience.

• Managing the day-to-day operations of the e-commerce platform, including

product listings, pricing, promotions, and inventory management.

• Collaborating with cross-functional teams, including marketing, product,

logistics, and IT, to ensure smooth e-commerce processes.

• Monitoring and analysing key performance indicators (KPIs) such as traffic,

conversion rates, sales, and customer satisfaction.

• Implementing digital marketing initiatives, such as SEO, SEM, email marketing,

and social media, to drive traffic and sales.

• Optimising the website for user experience, including navigation, search

functionality, and mobile responsiveness.

• Managing relationships with third-party vendors, including payment gateways,

logistics partners, and e-commerce platforms.

• Analysing sales performance and customer behaviour to identify opportunities

for improvement.

• Implementing A/B testing and conversion rate optimization (CRO) strategies.

RequirementsBachelors degree in Business, Marketing, E-Commerce, IT, or a related field.

• 3-5 years of experience as an e-commerce manager or in a similar e-commerce

or digital marketing role.

• Strong understanding of online sales platforms (e.g., Shopify, Magento,

WooCommerce) and digital marketing strategies.

• Expertise in digital marketing techniques, including SEO, SEM, and social media

marketing.

• Proficient in web analytics tools (e.g., Google Analytics) and e-commerce

tracking tools.

• Excellent analytical skills and proficiency with CRM software and MS Excel.
• Knowledge of UX/UI principles and how they impact online sales.
• Strong problem-solving skills and ability to adapt to a fast-paced, evolving

industry.

• Solid communication and organisational skills, with the ability to manage

multiple projects simultaneously.

• Analytical mindset with the ability to derive actionable insights from data.
• Familiarity with e-commerce trends such as personalisation, chatbots, or AIdriven shopping experiences.
• Experience with inventory management and supply chain management.
• Strong financial acumen for managing e-commerce budgets and sales

forecasts.

• Multilingual proficiency to manage global e-commerce strategies, especially

regional languages in India.

• Experience with performance marketing, including paid advertising and

retargeting strategiesUK&Co

UK&Co