Job Description

Greetings from Fitness ONE

We have an opening for E commerce Cum Customer Care in Our Corporate Office.

Qualification: Any Degree.

Experience: 1 to 5 years of Experience in Customer Care Executive.

Timings: 9.30to 6.00pm

Salary: 15k to 20k

Location: Nungambakkam

Key Responsibilities:

Provide excellent communication and interpersonal support to customers. Handle phone, email, and social media queries efficiently. Resolve customer concerns with strong problem-solving and conflict resolution abilities. Manage customer orders, payments, and delivery processes accurately. Maintain and update customer data using CRM systems. Guide customers in choosing the right products and services. Address complaints professionally and ensure customer satisfaction. Fix appointments as per client availability and coordinate accordingly. Lead and collaborate effectively with team members. Promote the company's mobile application to customers visiting retail stores. Collect feedback and reviews from customers to improve service quality.

Requirements:

Excellent communication skills in

English and Hindi

. Strong convincing and interpersonal skills. Ability to work independently and stay self-motivated. Customer-first attitude with a focus on satisfaction and loyalty.

Regards,

Dharshini S
HR Executive
97909 40041
Fitness one Group India Ltd

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person