Job Description

Key Responsibilities

Order Processing:

Managing and processing daily orders received from various e-commerce platforms (like Shopify, Amazon, or the company website) to ensure accuracy and readiness for shipping.

Logistics Coordination:

Serving as the point of contact with courier companies and logistics partners to schedule pickups, negotiate rates, and track the status of shipments.

Shipment Tracking & Issue Resolution:

Monitoring the progress of orders from dispatch to delivery. Proactively resolving any delivery-related issues, delays, or customer complaints.

Documentation:

Preparing essential shipping documents such as packing slips, invoices, bills of lading, and e-way bills, ensuring compliance with all regulations.

Inventory Management Support:

Coordinating with the warehouse team to verify stock levels, arrange materials for picking, and conduct regular inventory checks to prevent stockouts or overstocking.

Data Entry & Reporting:

Maintaining accurate records of dispatch activities, shipments, and inventory in ERP (Enterprise Resource Planning) or order management systems and generating performance reports.

Process Improvement:

Continuously reviewing and implementing strategies to optimize shipping processes, reduce costs, and improve overall operational efficiency and customer satisfaction.
Required Skills & Qualifications

Experience:

Previous experience (typically 1-3 years) in dispatch, logistics, warehouse operations, or a similar e-commerce role is often required.

Technical Skills:

Proficiency with e-commerce platforms (e.g., Shopify, Magento), order/warehouse management systems, GPS tracking, and Microsoft Office (especially Excel) is essential.

Soft Skills:

Strong organizational, problem-solving, and communication skills are vital. The ability to multitask, work under pressure, and maintain attention to detail in a fast-paced environment is crucial.

Education:

A high school diploma or GED is the minimum, with a diploma or bachelor's degree in Logistics, Supply Chain Management, or a related field often preferred.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Ability to commute/relocate:

Makarba, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)
Location:

Makarba, Ahmedabad, Gujarat (Preferred)
Work Location: In person