Job Description

Responsibilities :

Responsible for Handling Enquiries through various channels and provide relevant answers to customers through Live Chat, Phone calls, e-mail, WhatsApp messenger etc., regarding products and brand. Able to communicate concisely our company policies to the customer. ? Assist clients for on-line orders. To co-ordinate between customer, merchandiser and designer to get the requirements of the customers and implement the same. Responsible for booking and follow-up with factory coordinator until the product gets dispatched. Working closely with the Merchandising teams and liaise with logistics to ensure on time products delivery to the customers. Responsible for informing merchandising for any E-Com Inventory updating Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry Responsible for managing the Leads and converting them into Sales Responsible to update the Lead management Software with all the current Leads, Follow-up the dates and closing the same in coordination with the store team and the customers. Assist customers with after-sales service issues. Responsible for sharing promotions from the CLP platform through WhatsApp. Develop collaborative, positive working relationships with the retail front line sales personnel.

Requirements :

Good Interpersonal skills & Excellent Communication Skills Personality & Grooming skill Excellent Customer service Skills Minimum 1 year experience in E commerce customer service
Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person