Maintain and update website content using HTML, CSS, or other programming languages.
Utilize graphic design tools to create product images, banners, and promotional graphics.
Troubleshoot and resolve technical issues related to the e-commerce platform or website.
Create accurate and engaging product listings highlighting features and benefits to attract customers.
Monitor inventory levels, coordinate restocking, and ensure product availability.
Work efficiently with e-commerce platforms and related software.
Collaborate with vendors and suppliers to ensure timely delivery and quality standards are met.
2. Customer Relationship Management
Respond to customer inquiries, provide product/service information, and resolve issues promptly.
Process online orders and ensure timely delivery to customers.
Manage returns and exchanges in a customer-friendly manner.
Handle complaints with empathy and professionalism, ensuring customer satisfaction.
Coordinate with shipping partners to verify destinations and ensure timely deliveries.
3. Digital Marketing Knowledge
Support the marketing team in planning and executing digital campaigns.
Develop and implement promotional strategies to boost customer engagement and increase sales.
4. Vendor & Business Relationship Management
Apply problem-solving skills to resolve issues related to orders, payments, or vendor coordination.
Build and maintain positive relationships with vendors and partners.
Contribute innovative ideas and strategies to enhance the e-commerce store's performance.
Job Type: Full-time
Pay: From ?10,000.00 per month
Work Location: In person
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