Job Description

JOB SUMMARY:

We are seeking a skilled Dynamics CRM Developer with hands-on experience in building and extending Microsoft Copilot capabilities within the Dynamics 365 Customer Engagement (CE) platform. The ideal candidate will be responsible for designing, developing, customizing, and integrating solutions that leverage Dynamics 365, Power Platform, and Copilot to enhance automation, customer experience, and business productivity.

JOB RESPONSIBILITIES:

Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 CE/CRM. Build and extend Copilot experiences in Dynamics 365 to enable conversational AI, contextual assistance, and task automation. Utilize Power Platform tools (Power Automate, Power Apps, Power Virtual Agents, Power BI) to create seamless end-to-end business solutions. Collaborate with functional and technical teams to understand business requirements and translate them into scalable CRM solutions. Develop and maintain custom connectors, data integrations (using Dataverse, Azure Logic Apps, or APIs), and PowerFx expressions. Ensure solutions follow Microsoft's best practices for security, performance, and maintainability. Perform system testing, debugging, and deployment of custom solutions. Document technical designs, configurations, and deployment procedures.

JOB QUALIFICATIONS:

Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of experience in Dynamics 365 Customer Engagement (CRM) development. Proven experience developing and customizing solutions using Dynamics 365 SDK, JavaScript, C#, Power Automate, and Dataverse. Hands-on experience with Microsoft Copilot, Copilot Studio, or integrating Azure OpenAI Services into Dynamics 365 environments. Experience with Power Platform (Power Apps, Power Automate, Power Virtual Agents). Familiarity with Azure services such as Logic Apps, Functions, and API Management. Strong understanding of CRM data model, business rules, forms, and security roles. Excellent problem-solving, communication, and documentation skills. * Microsoft certifications such as PL-400 (Power Platform Developer) or MB-600 (Power Platform Solution Architect) are a plus.