Job Description

Overview:
Synoptek
We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.
Responsibilities:
Dynamics CE Technical Consultant in the experience of 3 to 6 years. Responsible for implementing, customizing, and supporting Dynamics CE to meet business needs. This role involves performing the following duties:

• Understanding the Solution Design Document and deriving technical specifications.
• Responsible for developing custom solutions using programming languages like C#, JavaScript, and .NET, as well as utilizing the Power Platform (Power Apps, Power Automate).
• Performing unit testing and integration testing to ensure the quality and functionality of the implemented solutions. Co-ordinating with Functional Consultant for testing and bug fixing.
• Working on creating solution(s), adding required components and performing scheduled deployments throughout multiple environments like development, staging & production.
• Ability to work with Azure DevOps for tracking work items (Epics, Features, User Stories, Tasks), backlogs, sprints, and dashboards for task management and progress visualization. Understanding of version control & CI/CD Pipelines.
• Adhering to coding guidelines and best practices
• Working closely with other team members for completion of projects related to the CRM system.
• Maintain code repository and source control.
• Follow Sprint plan, deployment plan and Migration plan created by Technical Architect.
• Preparing training material for junior resources.

CRM & Technical skill required:

• Dynamics 365 Customization and Configuration: Ability to configure entities, fields, forms, views, workflows, and other aspects of the CRM system.
• CRM SDK: Understanding the Software Development Kit for Dynamics 365, which provides tools and resources for customization and development.
• Plugins and Workflows: Creating and managing plugins and workflows to automate business processes and extend functionality.
• Web Resources: Developing and utilizing web resources (HTML, CSS, JavaScript) to enhance the user interface and customize the CRM.
• API Integration: Proficiency in using APIs to integrate Dynamics 365 with other systems and applications.
• Data Management: Understanding data models, performing data migrations, and ensuring data integrity.
• Security Configuration: Implementing security roles, permissions, and other security features to protect sensitive data.

• Reports: Developing SSRS reports using Microsoft SQL and FetchXML

• Power Platform: Familiarity with Power Apps, Power Automate, Power Pages and other tools within the Power Platform ecosystem.

• C#: Essential for developing plugins, custom workflows, and other server-side logic within Dynamics 365.
• JavaScript: Used for client-side scripting, enhancing user interface interactions, and creating web resources.
• SQL: Crucial for database management, querying data, and extracting valuable insights.
• .NET: A framework often used in conjunction with C# for Dynamics 365 development.
• Kingsway Soft: Understanding of the Kingswaysoft integration & data migration tool for mid to large scale migrations & integrations.

Qualifications:
Education

• Bachelor's degree in related field from an accredited college or university preferred
• In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
• Dynamics 365 CRM certification preferred (Configuration and Customization, Sales, Service, Marketing, Field Service, Professional Service Automation)

Experience

• Customarily has at least 4-6 years of customer facing project management or client engagement experience
• Customarily has at least 4-6 years of technical experience
• Demonstrated experience with designing and implementing integrations, solid understanding or integration requirements between CRM and ERP systems preferred
• Demonstrated experience in business process design and documentation as they pertain to Dynamics 365 CRM. This includes Sales, Service, Field Service and Professional Service Automation preferred
• Experience with Power BI and/or other reporting solutions relative to Dynamics 365 CRM a plus
• Vertical Knowledge a plus (finance / manufacturing /healthcare/ etc.)

Skills/Attributes

• Synoptek core DNA behaviors:

• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company's business goals
• Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Deep business knowledge, able to elaborate on firsthand experiences
• Ability to understand business requirements and translate those into system configuration

Working Conditions
We live by the motto 'work hard, play hard' and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.
Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.
EEO Statement
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Skills Required