Job Description

Job Role: Dynamics 365 Customer Service Technical Consultant
Experience: 5-8 years
Job Type: Fulltime, Permanent
Location: Remote (Candidates from Kerala/South India Preferred)
Notice Period: Immediate/15days
Description
We are looking for an experienced Dynamics 365 Customer Service Technical Consultant with strong hands-on expertise in designing, developing, and supporting Microsoft Dynamics 365 Customer Service solutions. The role involves delivering high-quality CRM customizations and integrations aligned with business needs.
Key Responsibilities: * Configure and customize Dynamics 365 Customer Service components including entities, forms, views, dashboards, SLAs, queues, and case management.

• Develop plugins, custom workflows, and client-side scripts using C#, JavaScript, and Web APIs.
• Build and automate business processes using Power Automate and Power Apps.
• Integrate Dynamics 365 with external systems and enterprise applications.
• Collaborate with functional teams to translate business requirements into technical solutions.
• Provide deployment, support, troubleshooting, and performance optimization.

Required Skills & Qualifications: * 5-8 years of hands-on experience with Microsoft Dynamics 365 Customer Service.

• Strong techno-functional expertise in Dynamics 365 CE and Power Platform.
• Experience with Dataverse, security roles, business rules, and workflows.
• Good understanding of Agile/Scrum methodologies.
• Strong communication and problem-solving skills.

Preferred Qualifications: * Microsoft Dynamics 365 / Power Platform certifications.

• Experience with Omnichannel for Customer Service or Azure integrations.

Skills Required