Job Description

Dynamics 365 Customer Insights Specialist

Type: Contract

Experience: 7-8 Years

Work Mode: Remote

Role Overview:

We are seeking an experienced Dynamics 365 Customer Insights Specialist to lead and support

the implementation, customization, and optimization of Microsoft Dynamics 365 Customer

Insights. The ideal candidate will possess a strong technical background in Customer Data

Platforms (CDPs), data integration, and customer journey analytics, with the ability to

transform complex customer data into actionable insights that drive business growth.

This is a strategic and hands-on role, requiring close collaboration with cross-functional teams to

deliver end-to-end customer intelligence solutions that enhance engagement, personalization, and

business performance.

Key Responsibilities:

? Lead the design, configuration, and deployment of Microsoft Dynamics 365 Customer

Insights solutions.

? Integrate data from diverse systems such as CRM, ERP, web platforms, and social

channels into Customer Insights.

? Build and maintain unified customer profiles and segmentation models to support

marketing, sales, and service initiatives.

? Collaborate with business stakeholders to define KPIs, develop dashboards, and

generate insights-driven reports.

? Customize and extend Customer Insights functionality using Microsoft Power Platform

-- including Power Automate, Power BI, and Power Apps.

? Ensure data accuracy, governance, and compliance with regulatory standards such as

GDPR and CCPA.

? Provide technical training, documentation, and support to internal teams on Customer

Insights tools and best practices.

? Stay up to date with Microsoft's product roadmap, updates, and emerging technologies

within the Dynamics 365 ecosystem.

Required Qualifications:

? 7-8 years of overall IT experience, with 2-3 years of hands-on work in Microsoft

Dynamics 365 Customer Insights.

? Strong understanding of Customer Data Platforms (CDP), data modeling, and

customer segmentation.

? Experience with Power Platform tools -- Power BI, Power Automate, and Power Apps.

? Expertise in data integration technologies such as Azure Data Factory, Power Query,

or Logic Apps.

? Practical knowledge of Azure Data Services and Dynamics 365 CRM integration.

? Familiarity with data privacy regulations and enterprise-grade data governance

frameworks.

? Excellent communication, analytical, and stakeholder management skills.

? Microsoft certifications in Dynamics 365 or Customer Insights are highly desirable.

Preferred Skills:

? Experience in retail, financial services, or healthcare domains.

? Understanding of AI and ML capabilities within Dynamics 365 Customer Insights for

predictive analytics.

? Prior experience working in Agile or hybrid environments.

? Ability to manage multiple priorities and deliver high-quality solutions within set

timelines.

Additional Details:

? Engagement Type: Individual Contributor

? Contract Duration: Long-term, extendable based on project performance and client

needs.

? Shift Timing: UK business hours.

? Collaboration: Cross-functional role working with data, CRM, and marketing

technology teams.

Job Type: Full-time

Pay: ₹1,000,000.00 - ₹1,560,000.00 per year

Experience:

IT: 7 years (Required) Microsoft Dynamics 365: 3 years (Required) Customer Data Platform: 4 years (Required)
Work Location: Remote