Job Description

JOB SUMMARY:

We are seeking an experienced Dynamics 365 Customer Insights (Data) Architect / Expert for a short-term engagement to support remedial and optimization work within the client's existing Dynamics 365 Customer Insights (Data) environment. The successful candidate will bring deep technical expertise in Customer Insights - Data (CI-D) and ideally some exposure to Customer Insights - Journeys (CI-J), to ensure the platform is properly configured, optimized, and aligned with best practices.

JOB RESPONSIBILITIES:

Assess and remediate existing Dynamics Customer Insights (Data) setup to address configuration, data model, and process issues. Optimize data ingestion, unification, segmentation, and enrichment processes within CI-D. Review and enhance existing Customer Profiles, Measures, and Segments for performance and accuracy. Ensure the Customer Insights instance aligns with Microsoft-recommended best practices and security guidelines. Collaborate with business and technical stakeholders to ensure platform configuration supports business requirements. Provide recommendations for future improvements, including integration or alignment with CI-Journeys. Deliver clear documentation and knowledge transfer to client technical teams.

JOB QUALIFICATIONS:

5+ years of experience in Dynamics 365 ecosystem, with at least 2+ years focused on Customer Insights (Data). Proven hands-on experience with Microsoft Dynamics 365 Customer Insights - Data (CI-D). Experience designing, configuring, and optimizing CI-D environments. Strong understanding of data unification, ingestion, segmentation, measures, and KPIs in Customer Insights. Exposure to Customer Insights - Journeys (CI-J) is beneficial but not essential. Solid understanding of data flows between Dynamics 365 apps, Dataverse, and external sources. Microsoft Certifications related to Dynamics 365 / Power Platform preferred. Ability to diagnose configuration issues and implement corrective actions efficiently. * Strong stakeholder communication skills and ability to work independently in a short-term project setup.