Job Description

Role Overview:

The incumbent will support the Operations Manager in NGO Operations which will include onboarding NGOs on the platform, providing support to them and renewing their subscription with us. In an individual capacity, the incumbent will also be a Key Account Manager for a group of NGOs to increase donations from them and will also take care of any escalations across NGOs. The incumbent will also lead a team of 1-2 team members/interns and will be responsible for training team members and helping the Operations Manager in their recruitment.

Roles & Responsibilities

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Assisting the Operations Manager in NGO Operations. Responsible for NGO onboarding, NGO/Donor Support, Renewals & Escalations. Key Accounts Management with a set of clients to increase donation volumes. Identifying bottlenecks in current processes, and providing actionable solutions for improvement. Responsible for NGO onboarding, NGO/Donor Support & Escalations. Key Accounts Management with a set of clients to increase donations volumes. Training team members and assisting the Operations Manager in recruiting the team.

Expectations & Skills Required

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Excellent Oral & Written Communication skills in English and excellent Oral Communication skills in Hindi. Spoken knowledge of other languages will be an added advantage. Strong presentation skills for Video DEMOs. Advanced degree of Excel capabilities. Attention to detail is critical in this role as it involves a KYC process for onboarding NGOs. Candidate must have experience in customer interactions and a customer-first mindset to solve their problems and aim towards customer delight. Candidates are expected to operate independently without being "micro-managed" by showing a high degree of ownership and responsiveness. Ability to prioritize and multi-task amongst various responsibilities. Delegate, assign & train tasks to team members.

Qualifications:

Any graduate with 3 to 6 years of experience. MBA candidates are preferred. Experience should be significantly more in Operations.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Work from home
Work Location: Remote