Job Description

Responsibilities & Key Deliverables

• Represents business requirements with FDW(DMS, Mobility and Analytics) teams for developing modules and reports
• Follows for closure of service & parts issues in FDW and retail analytics related to after sales which are reported on one stop helpdesk
• Promote and ensures usability of FDW(DMS) by dealers and internal teams by giving training on modules thereby increase DMS utilization levels
• Promotes and tracks utilization of digital tools of customer care which includes, Apps and portals
• To work on identifying areas for data enhancement and enrichment on a continuous basis
• To work closely with HO and Field Teams to design, develop and execute new digitization initiatives for the department.
• Understand the technological needs in day-to-day operations in field and communicate with IT team for development
• To develop effective training module for deployment of the new IT initiatives in field at the time of roll out

9. To identify best IT practices from other industry and find resources to modify the same for our use and then implement

Preferred Industries

Education Qualification

Graduation / Diploma in Mechanical, Agriculture/ Automobile Engg

General Experience

7 to 10 yrs

Critical Experience

• Customer Focus
• Result Orientation with Execution Excellence
• Leveraging Human Capital
• Product knowledge (Implements and tractor)

Mahindra Leadership Competencies

Strategic Business Orientation_Business Perspective

Strategic Business Orientation_Anticipating and Leveraging Business Opportunities

Strategic Business Orientation_Strategic Foresight

Strategic Business Orientation_Global mind-set

Leadership through Sustainability_Strategize around,Sustainability Drivers

Leadership through Sustainability_Frugal mind set

Leadership through Sustainability_Stakeholder focus

Leadership through Sustainability_Triple Bottom Line Sensitivity

Customer Focus_Customer Sensitivity

Customer Focus_Customer Delight

Customer Focus_Service Orientation

Innovation Led Transformation _Idea Orientation

Innovation Led Transformation _Change catalyst

Innovation Led Transformation _Risk Taking with Responsibility

Result Orientation with Execution Excellence_Effective Project Management

Result Orientation with Execution Excellence_Passion for Quality

Result Orientation with Execution Excellence_Accountability for results

Result Orientation with Execution Excellence_Agility with discipline

Leveraging Human Capital_Exponential synergy

Leveraging Human Capital_Team development

Leveraging Human Capital_Entrepreneurial engagement

Leveraging Human Capital_Appreciating diversity

Weaving Passion and Energy at Work_Being Passionate about work

Weaving Passion and Energy at Work_Working without Barriers

Weaving Passion and Energy at Work_Blending Fun with work

Weaving Passion and Energy at Work_Learning from Failures

System Generated Core Skills

Customer Sensitivity

Customer Relationship Management (CRM)

Designing Customer Experience

Designing Loyalty Programs

Identifying Customer Needs

Incident Management

Service Planning

Service Readiness Assessment

Service Orientation

Service Management

System Generated Secondary Skills